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Terms & Conditions

These terms and conditions are common for all clients with exceptions, if any, mentioned with Client Engagement letter.

Please find below the terms and conditions

General Terms and Conditions applicable to all Clients

Our responsibilities are to:

1.1 Observe the Laws of CIMA.
1.2 keep and maintain records of work completed and make them available to you upon request.
1.3 provide regular reports on the progress of any work being completed on your behalf.
1.4 raise any issues or concerns that may be found during the term of the engagement.
1.5 return any information owned by you within 15 working days upon termination of the engagement and once payment for work carried out by the practice has been made.
1.6 keep records in compliance with the Data Protection legislation.

Your responsibilities as the client are to:

1.7 provide the following proof of identity, current address and business details as required by anti money laundering regulations.

a. A utility bill dated within the last three months
b. Passport or driving licence of all named directors/partners/ principles.
c. Certificate of Incorporation (if a Ltd company).

1.8 ensure that records of your business activities are correct and maintained to meet the requirements of regulatory authorities.
1.9 disclose all relevant information to enable us to complete the work within agreed timescales;
1.10 allow full and free access to financial and other records held by yourselves or third parties.

2.1 All CIMA management accountants work within the framework of the CIMA Code of Ethics (www.cimaglobal.com). The code requires accountants to comply with the principles of integrity, objectivity, professional competence and due care, confidentiality and professional behaviour.
2.2 As a CIMA management accountant I have a duty to observe the highest standards of conduct and integrity, and to uphold the good standing and reputation of the profession.
2.3 The duty of a professional accountant is not exclusively to satisfy the needs of an individual client or employer. In complying with the ethical requirements of the CIMA Code of Ethics the professional accountant is obliged to act primarily within the public interest.

3.1 Client money is held in an account separate from the practice. Interest will only be paid once it exceeds 1000.00 to avoid disproportionate administration costs. We recommend that you also view CIMA's Client Money Regulations which can be found on the Institute's website.

4.1 Any information produced or relating to the work we undertake for you will be returned to you and should be kept for a period of no less than 6 years from the end of the tax year in question.
4.2 You agree that any work completed and work in progress for which payment is outstanding will be held by us until all fees relating to it have been paid.

5.1 We agree never to share information relating to your business with any third party without prior consent, unless required to do so by law or to comply with regulations or quality control reviews. Likewise you agree not to use or copy or allow use of the output of the work we do for with a third party without our prior permission.
5.2 You recognise that we may have to stop providing services to you in the event that a conflict arises between our duties to you and to another client. You will notify us if you have any reason to believe that such a conflict has arisen or may arise.
5.3 We may communicate with you electronically and you accept the risks associated with such communications, except anything arising through our negligence or wilful default.

6.1 We are obliged by law and by CIMA to undertake checks to ensure that you and your business are operating lawfully. By agreeing to our terms of engagement you accept that we are authorised to complete such checks as necessary.
6.2 Under Money Laundering Regulations it is a criminal offence if we do not report suspicious transactions or if we inform a client that a report has been made against them.

7.1 As Chartered Management Accountants, we have a duty of care to you and we must observe the highest standards of conduct and integrity Our services to you will only be completed by an accountant fully competent to perform such work and who holds current Professional Indemnity Insurance.
7.2 Where any loss or damage occurs as the result of you providing misleading, incomplete or false information no liability will be accepted.
7.3 The advice we give you is not to be used by a third party without written consent. The practice also accepts no legal responsibility from third party use of the financial information provided by us.

8.1 We want you to be entirely satisfied with the services provided to you. If,however, you are not, please refer to the Complaints Handling Procedure at Annex 1 below. Any disputes arising from our engagement by you will, subject to the procedure at Annex 1, be governed by English law.

9.1 In the event that we become unable to provide the services agreed through incapacity or death, a Continuity Arrangement has been made with

Mr. James Foxton FCA

Townend English
Chartered Accountants
80 Market Street
Pocklington
York
YO42 2AB

The purpose of this agreement is to look after your interests by providing continuity of services. You will be contacted in the event of such circumstances arising and you will have the option to decline to be covered by these arrangements.

10.1 You or we may terminate our engagement by giving 03 months written notice. All documents and information provided by you will be returned to you within 15 working days of receipt of the notice provided that all outstanding fees have been paid.

Yours sincerely
Signed on behalf of Del & Co.
Delwar Hossain ACMA________ 18/06/2016

ANNEX 1

COMPLAINTS PROCEDURE
CIMA Member in Practice

1.1 We Del & Co are committed to upholding best practice through a high quality service to all our clients. This Annex sets out the procedure we will operate in dealing with complaints arising from the provision of services under our letter of engagement.

2.1 In the first instance please contact Delwar Hossain ACMA, on 077 48 52 53 59; email- delwar@delandco.co.uk to discuss any concerns you have, so that the matter can be looked into immediately.

3.1 An informal complaint can be made by telephone, or by speaking, face to face or in writing to Delwar Hossain ACMA, on 077 48 52 53 59; email- delwar@delandco.co.uk. If the matter is not resolved at this stage, and you have not already issued a complaint in writing, you should do so. Please include specific details so that the matter can be thoroughly investigated.

4.1 Upon receipt of your written formal complaint an acknowledgement will be sent to you within 5 working days. The name and contact details of the person who will be dealing with your case will be supplied to you at this point.
4.2 Within 10 working days from receipt of your written complaint you will receive in writing a summary of our understanding of your complaint. You will be asked at this time to provide any further evidence or information regarding the complaint and to confirm that we have understood all your concerns.
4.3 Following such confirmation, we will investigate the matter and write to you in reply within 15 working days unless it becomes apparent to us that the investigation may not be completed within this timescale. In these circumstances, a written explanation will be sent to you including a progress report. .When a substantive reply is sent you, a summary of findings will be included along with details of any further action to be taken.

5.1 For service related matters involving a CIMA member in Practice in the UK, you may wish to know that CIMA offers an independent Alternative Dispute Resolution (ADR) facility for members of the public.
5.2 If in the context of your dealings with us or the handling of your complaint, you believe that a member of CIMA has been guilty of misconduct, you may lodge a complaint with the Professional Conduct department of the Institute.
5.3 Further information on ADR or making a complaint about alleged misconduct can be found on the CIMA website at www.cimaglobal.com.